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摘要：都市计划的目的在於改善居民生活环境品质，并促进市、镇、乡、街有计划的均衡发展，因此地区如实施都市计划，理当受到民众的支持与赞同。但当计划实施过程中仅有少数人获益，而多数人感受不到好处时，民众自会怀疑计划的公平性与可信度，随着社会结构的巨大变动，各项公共议题与政策在制订与推动过程中，必会受到民众高度的关切与检视。尤其是都市计划的拟定与执行，会对社会资源产生莫大的冲击与再分配。民众的冲突自是不可避免。然而，过多的抗争不但延宕计划执行，影响都市整体发展，进而由於消耗过多的社会成本，易造成社会的不安与动荡。因此，如何有效透过冲突化解模式的应用，减少、缩短，都市计划过程中所必须付出的时间与代价，并利日後都市计划的执行。为都市计划中重要环节。本研究系以实际参与计划案例，来检视化解模式应用的利弊得失，并试提出适当的化解程序，除供相关部门处理冲突事件参考外，并作为后续改善的依据。
　　关键字：公共议题与政策、冲击、社会成本、冲突化解。
　　Study of Urban Planning & Conflict Resolution during Review Process Hot Spring Creak Design Project as An Example
　　Abstract：The object of urban planning is to improve the quality of living environment as well as generating systematic, balanced development of the various administrative districts.
　　Therefore, when a certain district is selected for implementation of urban planning, such project should be well received and supported by the local public.
　　Nonetheless, the process of urban development may only benefit a few while the general publication would not feel the benefits thus yielded.
　　Consequently,the public would question the fairness and credibility of the project,entailing extreme concerns and scrutiny.
　　Particularly with the establishment and execution of urban plans which concerns considerable impact and re-distribution of social res ources, public conflict and protests are inevitable.
　　On the other hand, excessive contention not only delays project execution, it would also affect overall urban development, and further consume unnecessary social cost, leading to social disorder and ins tability.www.xielwb.com/gongchengjiegou/87587.html.
　　On account of the above, it is of imperative significance to seek out and employ mold for resolving conflict, shorten and minimise the time and cost required in the process of urban plan as well as to have subsequent efficacious execution of such projects. The study cites actual projects personally participated in to examine the resolution model and attempts to propose appropriate,suitable resolution procedure. The results may be used for references in the state's mediation of conflict as well as for future improvement.
　　Keywords: Public Issues & Policy, Impact, Social Cost, Dispute Resolution
　　目 录
　　第一章  绪论
　　第一节  前言
　　第二节  研究目的
　　第三节  研究内容与范围
　　第四节  研究内容与流程
　　第二章  计划冲突与化解
　　第一节  都市计划冲突
　　第二节  都市计划冲突化解
　　第三章  都市计划隐含之争议问题
　　第一节  台湾都市计划体制及其问题之探讨
　　第二节  都市计划之冲突本质
　　第三节  都市计划争议性问题形成之关键
　　第四节  自治规划的理念
　　第四章  礁溪汤围温泉沟细部计划案研究
　　第一节  计划发展过程
　　第二节  民众抗争原因与程分析
　　第五章  结论
　　第一节  结论与建议
　　第二节  未来研究方向
　　参考文献
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